Rates / Policies

Attention For those Concerned about Coronavirus disease (COVID-19):

Please know we take great care in cleaning and sanitizing our cabins. Our normal policies will stay in affect, including our cancellation policy UNLESS a formal state-wide travel ban is implemented due to a health crisis. 

You may consider purchasing trip insurance through a 3rd party insurer such as:

• https://www.squaremouth.com
  
• https://www.travelinsurance.com
  
• https://www.insuremytrip.com
  

GENERAL POLICIES

• Rates are based on a two-person occupancy
  
• Additional guests are $15 per person, per night
• Dogs at Elkin’s Pass (3 maximum) are $10 per dog, per night
• Weekend visits require a two-night minimum stay
• A weekend stay/rates includes Fri-Sat, Thu-Fri, or Sat-Sun
• Six-guest minimum on weekends in June, July & Oct for The Preserve & Elkins Pass cabins
• A three-night minimum is required on most holiday weekends
• You must be 21 years of age to rent a cabin
• Unauthorized guests/visitors during your stay will be charged in full

PAYMENT

• 50% deposit required to hold any reservation
  
• Full balance is due one week before check-in
• Visa, MasterCard, Discover, & American Express accepted
• A 6% lodging tax & 6% booking fee will be added to the rental rates

CANCELLATIONS

• Cancel more than 21 days in advance & receive a refund MINUS a $45 cancellation fee
  
• Cancel within 8-21 days of arrival and receive a 75% refund
• No refunds for cancellations within 7 days of arrival  
• No refunds for reduction in # of guests once booked
• All cancellations will be charged a $45 processing fee
• NO REFUNDS will be given for cancellations due to inclement weather, early departures, medical issues, or for loss of electricity, water, or other services that are out of our control. (e.g. “Acts of God” / Mother-Nature). The only exception to our refund policy would be for a state-wide travel ban due to a medical/health crisis. We encourage all guests to purchase travel insurance to protect your trip.   

CHECK IN/CHECK OUT

• Check-in after 4 p.m.
  
• Check-out by 11 a.m.
• A rental agreement must be submitted by the renter prior to their stay before obtaining access to their cabin 

HOUSEKEEPING

• No smoking inside the cabins: a $200 cleaning and damages fee will be assessed for disregard of this policy during your stay
  
• Our cabins are treated for pests, but due to their surroundings, you may encounter insects, spiders, mice, etc. Please let us know if there are any issues, but we do not offer refunds for these encounters.
• We reserve the right to charge additional fees if cabins require excessive cleaning
• No pets are allowed in The Preserve or Creekside cabins

NOTE: A full list of policies will be provided to our registered guests at the time of booking.